On the library homepage (penderpubliclibrary.org), click "My Account."
Enter your library card number (without spaces) and your PIN, which should be your 7-digit phone number (no area code and no dashes.)
Note: if you're using a phone, you will need to view the desktop version to pay fines—click here or scroll down for details.
Click "View Fines."
Select the fines you would like to pay. The check box next to "Pay Fines" will select all fines, or you can check the boxes for individual fines if you don't wish to pay all of your fines. After checking the box(es), click "Pay Fines."
You'll see a popup window informing you of the $0.50 convenience fee. If you don't see this pop-up window, you may need to allow pop-ups; here are instructions for enabling pop-ups.
Enter your credit or debit card information. Your billing information should be automatically filled out based on the mailing address we have in our system.
After clicking "Pay Now" in the checkout pop-up window, your balance will be automatically updated on your library account page.
For assistance, please call 910-259-1234.
Tap the little grid icon in the upper right corner.
Tap "Desktop Version."
The desktop version may not display well on your phone, so you may need to scroll to the right to see the button taking you to your account page.
Tap "[Your name]'s Account."
Click here to return to "Step 3: View Fines," or just scroll back up the page in this tutorial.